FAQ’S

IF I BOOK A TOUR, DO I HAVE TO PAY STRAIGHT AWAY WITH MY CREDIT CARD?
We require a credit card to secure all bookings; however, if requested when making the booking, you can choose to pay cash on the day of travel.

IS THERE A SURCHARGE ON CREDIT CARD PAYMENTS?
All credit card payments will incur a 2% credit card surcharge.

DO YOU CATER TO DIETARY REQUIREMENTS?
Yes, we can accommodate vegetarians and gluten-free guests. Please inform us of any special needs at the time of booking. If advised, we do our best to cater to everyone. If you are worried about your specific requirements, we recommend you bring along food you enjoy for lunch and snacks.

CAN YOU PICK ME UP FROM MY HOTEL OR CARAVAN PARK?
We pick up from all hotels in Darwin City, Parap and Cullen Bay. If you are not staying in a hotel, please contact us directly to arrange pickup. If you are staying at a caravan park, please contact us directly.

CAN I BRING LUGGAGE ON BOARD THE BUS?
We have minimal storage space on our buses, so only a small bag is permitted. Your hotel reception should be able to store your luggage for you.

IS THERE A LOT OF WALKING ON YOUR TOURS?
Our city tour shuttles between each attraction, so the only walking is around the attractions themselves. On a Litchfield day tour, the carparks are all relatively close to the waterfalls, so there aren’t great distances of walking, although there can be uneven terrain in some parts. We are able to take many people with restricted mobility. Please inform us of any special needs at the time of booking.

WHAT TIME DO YOU PICK UP
Depending on the tour you are booked on; we will give you a 15-minute pickup window for your hotel. Please call us within 24 hours of the tour to confirm the pickup time.

WHAT DO I NEED TO BRING?
Please bring a water bottle that you can refill with cold water on the bus, a hat, sunscreen, a camera, and comfortable shoes. If you would like to swim on the Litchfield tour, please bring bathers and a towel.

DO YOU OPERATE IN THE WET SEASON?
We operate tours all year and will only cancel tours due to cyclones or floods. Swimming at Litchfield National Park is usually open all year. We will provide you with updated information at that time.

ARE THE GUIDES LOCAL?
We pride ourselves in hiring the best guides to showcase the Top End. They may or may not be born and bred here, but they are all local; the NT is now their home, and it’s in their blood. They have immense knowledge of Darwin and the Top End environment, including its history, culture and environs. We have a colourful history. The magnificent flora and fauna opportunities change each day.

WHAT IS YOUR CANCELLATION POLICY?
Cancellation fees are 10% charge outside 14 days, 25% charge from 14-8 days, 50% charge from 7-4 days, and 100% charge within 48 hours of departure.